primo gaming Privacy Policy for Filipino Players

When you register for an account on primo gaming, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information generated through your use of the platform, such as your login history, betting activity, transaction records, device type, browser information, and approximate location data derived from your IP address. This information is necessary for us to operate your account correctly, process deposits and withdrawals, verify your identity in line with regulatory requirements, and deliver a personalised gaming experience suited to Filipino players. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send, so that we can resolve your queries effectively. All data collection is carried out transparently and only to the extent necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information such as government ID numbers unless you are required to submit identity verification documents, in which case those documents are handled with the highest level of care and stored securely. If you choose not to provide certain information, some features of the platform may not be available to you, and we will inform you of this at the point of collection.

The personal information we collect is used primarily to operate and maintain your account, process financial transactions, verify your identity, and ensure the security and integrity of the platform for all users in the Philippines. We use your data to communicate with you about your account, including sending transaction confirmations, security alerts, and responses to support requests — these communications are essential to the service and cannot be opted out of while your account remains active. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct, and may be shared with relevant regulatory or law enforcement authorities where we are legally required to do so. We may use aggregated, anonymised data about platform usage to improve our services, optimise the user experience, and develop new features — this data cannot be used to identify you individually. primo gaming does not use your personal data for third-party advertising purposes, and we do not sell, rent, or trade your information to external marketing companies under any circumstances. Where we use automated decision-making processes — for example, to flag unusual account activity — you have the right to request a human review of any decision that significantly affects you. If you have questions about how your data is being used, our support team is available around the clock to assist you.

We share your personal data only with trusted third-party service providers who assist us in delivering the platform's core functions, such as payment processors, identity verification providers, and cloud hosting services — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We do not share your personal information with any third party for their own marketing or commercial purposes, and we do not allow our service providers to use your data for any purpose beyond what is strictly necessary to perform their contracted services. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose your personal information, and in such cases we will comply with our legal obligations while taking reasonable steps to notify you where permitted. If primo gaming undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, and you will be notified of any such change and your options in advance. We maintain a current record of all third parties with whom we share data, and this record is available to you upon request through our support team. All data sharing arrangements are governed by written agreements that include data protection obligations consistent with applicable Philippine privacy regulations. Your data will never be transferred to a jurisdiction that does not provide an adequate level of data protection without your explicit consent.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and contractual obligations, including anti-money laundering record-keeping requirements applicable in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard financial services regulatory requirements. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process your request promptly and confirm which data has been deleted and which must be retained for legal compliance reasons. We conduct periodic reviews of the data we hold to ensure that we are not retaining information beyond what is necessary, and we update our retention schedules in line with any changes to applicable regulations. You have the right to request access to the personal data we hold about you at any time, and we will respond to such requests within the timeframe required by Philippine data privacy law. If you believe we are holding data about you that is inaccurate or no longer necessary, please contact our support team and we will investigate and rectify the situation as quickly as possible.

As a user of the primo gaming platform based in the Philippines, you have a number of rights in relation to your personal data under applicable data privacy legislation, and we are committed to upholding those rights in a timely and transparent manner. You have the right to access a copy of the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, to request that we restrict the processing of your data in specific circumstances, and to receive your data in a portable format where technically feasible. To exercise any of these rights, simply contact our support team by email at [email protected] with a clear description of your request, and we will respond within the timeframe required by law. We may need to verify your identity before processing certain requests to ensure that we are not disclosing or modifying data in response to an unauthorised request. If you are not satisfied with how we have handled your data or responded to a request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to resolve any issues as quickly and fairly as possible.